FAQ
Frequently Asked Questions
Grouped by service area, cost, coffee, smart vending, micro markets, and service and support — every answer we give on the phone, in writing.
The questions Kansas City facility managers, HR leads, and owners ask us most about fully managed office coffee service, smart vending, and micro markets. If yours isn't here, call (913) 401-8808.
Service area
What areas do you serve?
The Kansas City metro: Johnson County (Overland Park, Lenexa, Olathe, Shawnee, Merriam, Mission, Leawood, Prairie Village), Wyandotte County, and the Missouri side including Kansas City, North Kansas City, Lee's Summit, Independence, Blue Springs, and Liberty.
Cost
Is there a cost to place a machine?
Onboarding is quoted at your free site visit; there is no equipment to buy.
How much does office coffee service cost?
27 Grand Coffee runs about $1 a day, per employee, on one flat monthly rate — quoted to your headcount and consumption. Equipment, coffee, pods, teas, cocoa, cups, lids, creamers, sweeteners, stirrers, weekly restocking, and sanitation are all included. See office coffee service for the full breakdown.
Are there contracts?
Coffee runs as a 12-month program.
Coffee
Do you serve small offices?
We quote to headcount and consumption, so smaller teams get a right-sized setup.
Do we have to buy equipment?
No. Brewers are provided, installed, and maintained under the program.
Which coffee do you brew?
A rotating lineup shaped by your team's votes in Grand Vending OS.
Can we combine coffee with a smart cooler or micro market?
Yes; most sites pair coffee with a smart cooler so the break room covers coffee, snacks, drinks, and fresh food.
Smart vending
What payment types work?
Tap-to-pay cards, Apple Pay and Google Pay, and swipe.
How often do you restock?
On a set schedule per site, plus remote monitoring so we restock before shelves empty.
Can employees request products?
Yes — Crave or Skip voting in Grand Vending OS shapes the menu.
What about food safety?
Temperature-monitored coolers and an automated recall watch on every product we stock.
Micro markets
Micro market vs vending machine — which do we need?
Vending/smart cooler for under ~100 people; micro market for larger or multi-shift sites.
How is theft handled?
Camera coverage, smart-cooler door tracking, and a site agreement; shrink at workplace markets is typically low because users are employees.
How long does install take?
Most sites go live within two weeks of approval.
Service & support
What does 27 Grand Vending do?
27 Grand Vending is a locally owned workplace refreshment operator based in Merriam, Kansas. We install, stock, and fully manage three services for businesses across the Kansas City metro: office coffee service, smart vending and smart coolers, and micro markets. All three run on Grand Vending OS, our demand-driven platform.
How quickly can you install?
A proposal within 72 hours of the site visit; most sites are live within two weeks.
How fast is service if something breaks?
Same-day local support in the Kansas City metro during business hours.
Who handles restocking, cleaning, and repairs?
We do — all of it. Restocking and product rotation, cashless payment upkeep, cleaning, maintenance, and repairs are included. You never touch the equipment and you never make a call about it. If something goes down, we make it right.
What happens at the free consultation?
We visit your facility, assess the space, and recommend the right mix of managed vending, coffee service, and micro markets. You have a full proposal in hand within 72 hours. The site assessment is free and there is no pressure. Get started here.
Who do we call when something goes wrong?
27 Grand directly at (913) 401-8808 — a Kansas City operator, not a national call center.
Ready to Upgrade?
Free
Consultation.
We'll visit your facility, assess the space, and recommend the right mix of managed vending, coffee service, and micro markets — with a full proposal in hand within 72 hours. No pitch deck. No pressure. Just a conversation and a plan.